We are a phygital commerce platform which gives more convenience to our customers to get delivered their products or return without any difficulties.

First, contact our Community Exchange Operator in your local area for a faster shipping and return process. You can find your CEO from your account page.

ZITE69 returns and refund policy gives you the option to return or exchange items purchased on ZITE69 within 10 days from purchase.. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. 

Return Period 

Within 10 days from the date of purchase, customers can initiate a return by contacting us through support@zite69.com or whatsapp 8547299569.

How to Initiate Return?

Customers can initiate a return by contacting us through main; abhilla.sh@gmail.com or whatsapp 8547299569. 

Items/Info to be Included in the mail or message.

 

• • Reason for return

• • Invoice 

• • Contact Number 

Refund Processing Time 

Our team will reply to your return request within 7 working days and you will be refunded after we receive the item in our facility as it is.  

Order Processing and Shipping Time 

Within 48 hours after the order , our team will initiate to pack and deliver the order. We will inform the item specific timeline if the item requires more time for personalization or production.

Shipping Costs 

It depends on your location and our delivery partner. Please check shipping costs in your billing page before making any purchase.

What are the delivery charges?

Delivery charge varies with each Seller and sometimes delivery partner and r your location.

Sellers incur relatively higher shipping costs on low value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that the Seller or our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

 

• • The Seller offering the product

• • Product’s availability with the Seller

• • The destination to which you want the order shipped to and location of the Seller.

Are there any hidden costs (sales tax etc) on items sold by Sellers on zite69?

There are NO hidden charges when you make a purchase on zite69. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.

Why does the estimated delivery time vary for each seller?

You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

The seller does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

 

• • Whether the Seller ships to your location

• • Legal restrictions, if any, in shipping particular products to your location

• • The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact us to initiate a return. You will receive a call/whatsapp message/ mail explaining the process, once you have initiated a return.

You can return the item through a third-party courier service. Return fees are borne by the Seller.

I did not receive my order but got a delivery confirmation SMS/Email.

In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.

Connect with us if you have any questions which are not answered above.

Mail: support@zite69.com                            Whatsapp: 8547299569

ZITE69 returns and exchange policy gives you the option to return or exchange items purchased on ZITE69.COM  within 10 days. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. Please visit our Shipping & Return  section for more details. Or mail support@zite69.com to for any help. 

You can also connect with the local CEO (Community Exchange Officer) for in-person support on your order.